Whether you have brick-and-mortar storefronts, selling products through e-commerce or working B2B, logistics play a key in keeping pace with customer demand. Without an efficient supply chain
, you may have a tougher time meeting order fulfilment which can lead to friction and unsatisfied customers.
Customer service can enhance logistics by making the process more transparent and adding more value to the customer experience. Todayâ€™s supply chain function has evolved to be a lever for business performance and needs to adapt to changeable customer expectations. Learn more how you can use these customer service tips to enhance the logistics process for your business.
1. Provide supply chain visibility
Transparency can go a long way in helping your business establish trust with customers. Start fostering this relationship with supply chain visibility that shows your customers the steps that went into creating your product and delivering it to their front door.
Making this information accessible is important because it informs customers the complete story of your product â€“ the more they know about your business, the more comfortable they can feel working with you. For instance, if you are an eco-friendly company, you might to share with customers whether your product is organic or sourced sustainably. It could play a role in their purchasing decision to buy your product.
2. Share real-time updates
In deliveries, timing is everything. While a late delivery should be avoided as much as possible, nothing can be more frustrating than not being alerted to the delay ahead of time. As such, providing real-time updates can be a great solution. Send a text message or email about the delay to your customer so they can be well-aware and know when to expect their order. Or better yet, provide real-time tracking where they can check on the progress of their package and contact customer support easily regarding any delays.
Improve your logistics processes with the right warehouse space to hold your inventory and fulfil your orders. Our property at 38 Ang Mo Kio offers B1 warehouses for rent
with accessibility via Central Expressway (CTE). This B1 industrial building has 3 connected buildings of various storeys with a corporate frontage. It has a convenient location that has access to many bus services and feeder bus to the nearest MRT station. It is also designed to serve consumers with in-house services such as self-storage, adhoc weekend marketplace, and well-equipped event hall rental for various occasions. You can find spacious units in this property, starting from 4,903 to 6,225 sqft with 4.5m ceiling height and 2.5kN/m2 floor loading capacity. Our subsidiary, Work+Store, is also located in the property to offer work and storage spaces, suitable for those seeking ancillary offices or small business spaces for rent
. Other facilities include 3 cargo lifts, 4 passenger lifts, in-house canteen, and season parking for cars & heavy vehicles.
3. Invest in a customer service software
You can always rely on technology to make your business operate faster and more efficiently. Having a customer service software can make all the difference to help achieve a pleasant logistics experience. Whether itâ€™s through an app or website, you can adopt an automated system to communicate the shipping process to your customers. They have the opportunity to know when to expect their delivery and have the option to rate the delivery experience or write a review once it arrives. This can help improve the customer experience as it positively reflects that you are invested in the delivery process.
4. Be reliable
With new customers in e-commerce, there might be some initial doubts regarding their purchase since they canâ€™t physically see the item until it gets delivered to their doorstep. This is where having good brand reputation comes in, especially when it comes to logistics. If new leads can see that you are constantly gaining positive feedback regarding product quality and shipping times, they will be more likely to purchase from your website.
Improve your delivery service with efficient warehouse processes and convenient delivery routes. Our property at Tuas Vista offers warehouse and factory spaces for rent
, locate at the next megaport for Singapore. This 6-storey industrial building has a strategic location that is ideal for tenants specialising in logistics, construction and engineering activities. It also has several bustops nearby with proximity to Tuas West Road MRT station for ease of travel. There is good accessibility to the location via Ayer Rajah Expressway (AYE) and Tuas Checkpoint. Units range from 685 to 780 sqft with 3.5m ceiling height and 15kN/m2 floor loading capacity â€“ furnished with lights and windows. There is also an open space suitable for factory/workshop needs at 3,821 sqft. Other facilities include 3 loading bays, 2 cargo lifts, 24-hour access, and season parking.